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Business Solutions
Transform Your Customer Service
1. Improve Agent Communication:
Receive objective and instant feedback on tone, clarity, empathy, and script adherence. Enhance the human connection with your customers.
2. Save Training Costs:
Replace generic coaching for Your Customer Service Executives with targeted, automated feedback.
3. Audit and compliance:
Identify risky or non-compliant communication patterns.
4. Enhance Customer Satisfaction with Human Connect:
AI excels in many areas, but it often falls short in customer-facing roles (as seen in this experience). Strengthen the human connection with your customers to truly engage and retain them.
Optimise Your Hiring
Hiring is an important but time, cost and effort intensive task.
GoForFeedback assists you evaluate the Communication Skills of the Interview Candidates objectively, while letting Your Hiring Panel Focus on the Core Skills of the Interview Candidates.
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Organisations are using the feedback on candidate's communication to bring transparency in hiring and saving time, effort & money.
Maximise the ROI on Your L&D Budget
Use the Personalised Feedback on Your Employee's Communication to plan Focussed and Result Oriented Communication Trainings.
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Save Big on Your Learning & Development (L&D) Budget.
Use Objective and Measurable Feedback for Transparency
Use Measurable and Objective Feedback on Employee's Communication to Plan Employee's Growth, Training Needs to foster Transparency in HR Operations.
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73% of consumers will switch to a competitor after bad experiences, e.g. un-empathetic or unclear communication.
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85% of corporate training budgets fail to deliver measurable ROI.
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59% of employees say generic trainings doesn't address their unique needs.​
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$13.5 million lost per 1,000 employees annually due to ineffective training.
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Only 20% of employees say they receive effective training for soft skill
DIFFERENT PROBLEMS
SAME ROOT CAUSE
"LACK OF DATA ON INDIVIDUALS' COMMUNICATION STRENGTHS AND AREAS FOR IMPROVEMENT"
Transform Your Customer Service
Customer Service is All About
HUMAN CONNECTIONS
As evident in the failed attempts to replace humans with AI in customer facing roles,
GoForFeedback helps you Improve Your Human Connections, With Accurate, Constructive & Actionable Feedback on the Communication & Empathy of Your Customer Service Executives.
Optimise ROI on Your Learning & Development (L&D) Budget
Plan Personalised Employee Trainings, Measure Progress
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Instead of wasting your Learning & Development(L&D) budget on having same-size-fits-all soft skills trainings (as well as wasting employee's time in non-relevant trainings), plan focussed trainings based on the personalised feedback of each employee group.
Solution
Measurable, Actionable, Detailed & Top-Quality
Feedback on Interview Candidate's & Employees' Overall Communication from GoForFeedback
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Optimise Customer Service
Use Premium Quality, Detailed & Actionable Feedback on Your Call Center Representatives to Improve Customer Engagement, Retention and Analytics.
Save Recruitment Cost
Save time & effort of your interview panel by letting them focus on the candidate's core skills, while using GoForFeedback to assess candidate's communication skills.
Optimise L&D Investments
Instead of wasting your Learning & Development(L&D) budget on having same-size-fit-all soft skills trainings (as well as wasting employee's time in non-relevant trainings), plan focussed trainings based on the personalised feedback of each employee group.
Measure ROI on Your L&D Investments
Asses the progress in employee's communication skills using GoForFeedback to ensure Your Return on Investment in employee trainings. Take feedback on employee's communication before & after the training to measure the difference.
Plan Employee Career Growth More Objectively
By having a measure of communication skill proficiency level of employees, you can plan their career growth, promotion more objectively.
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